Posts Tagged ‘Services’

Dell EMC Distributors + PowerEdge Servers. The Possibilities are Endless.

Jim DeFoe

Jim DeFoe

Senior Vice President, Global Distribution
Jim DeFoe

Distributor PowerEdge 14G

The following information is not intended for Dell or Dell EMC in Greater China (China, Hong Kong, Macau, Taiwan)

We recently celebrated our first anniversary as Dell Technologies, and the year has been nothing short of extraordinary. Our distributors have hit it out of the park—forging new paths with our expanded portfolio, and fueling growth in their existing accounts. Our portfolio plays a major role in this growth, and we’re constantly introducing new solutions that offer our Customers and Partners greater choice.

This summer, we launched the 14th generation of Dell EMC PowerEdge servers. They are the bedrock of the modern data center, and are flying off the shelves, with major thanks to our partners and distributors.

With the recent addition of six more solutions to  our award-winning* 14th generation PowerEdge server portfolio, we can promote an incredible breadth of products, resulting in comprehensive customer choice. And while Dell EMC PowerEdge servers are already the world’s bestselling server**, we still want to make it even easier for you to sell them. That said, we’re “creating a smart route to server business success, that’s tailored exclusively for our distribution partners.”

Supporting Your Business

We’ve told you before that we’re doubling down with distribution, and we’re staying true to our word. This month, we’re launching more sales and marketing support than ever before for Dell EMC distributors—including a distribution-exclusive PowerEdge server product hub, a distribution server campaign portal page, a new Distributor Advisory Board program and a newsletter specifically for distributors.

Your brand new distributors’ hub is home to a comprehensive range of tools and resources specifically designed to help boost your server business—everything from product emails and copy blocks, to battlecards and quick reference guides. It gives you all the sales and marketing collateral you need to promote the PowerEdge server portfolio to your partners.

We’re also investing upwards of $1 million in server equipment across select Distributors’ labs over the next six months. We see the value our Distributors provide, and it has largely influenced our huge growth in this space—up 22% Y/Y in Q2 alone!

To access the full range of dedicated Dell EMC PowerEdge Server 14G resources, visit your brand new Distributors’ PowerEdge hub.

Exciting Opportunities to Help Increase Your Margins

On top of these new resources, there are also other great opportunities to drive increased revenues and greater margins for your business:

1.  Sell Up the Stack, Sell 4-Socket

  • The PowerEdge R940 is our highest performance server with 4 processors – built for extremely demanding mission critical workloads like e-commerce, ERP and very large databases.

2.  Promote Upgrades

  • Upgrades such as enhanced storage, processors, memory and more can be offered on all PowerEdge server sales—representing high-margin opportunities for you.
  • You can also benefit from upgrade rebates, with a 3% incentive on Enterprise Infrastructure (EI).

3.  Sell Services

  • Bundling services such as support, consultancy and/or deployment not only brings increased profitability opportunities for you, but added peace of mind for end user customers.
  • We also offer a special services rebates for support and deployment through the Dell EMC Partner Program.

To understand more about these opportunities, visit your portal page.

The bottom line is that we want to fuel growth and competitive differentiation in critical battlegrounds, and we recognize how important our distribution business is to capitalizing on these opportunities. We are continuing to refine our offerings to best meet the needs of our distributors to set you up for success. Check out the latest resources, and let’s get selling.

 

* Source: IDC declares a statistical tie in the worldwide server market when there is a difference of one percent or less in the share of revenues or shipments among two or more vendors. Based on Units.  Data from IDC Quarterly Server Tracker, 2017Q1.

** Channel Pro Reader’s Choice Award Gold Winner: Dell EMC for ‘Which vendor offers the best Server Hardware?’ and CRN Winner 2017 for Industry Standard Servers: Dell EMC.

How to Grow Your Business and Increase Profitability with Dell EMC Services

Erica Lambert

Erica Lambert

Dell EMC Vice President, Global Channel Services Sales
Erica Lambert

Services

John Byrne, Dell EMC President, Global Channels, has spoken of services as being the real pot of gold in the Dell EMC Partner Program. As the VP, Global Channel Services Sales, I of course love this, as it shines a spotlight on a critical component of our business.

Why Dell EMC Services?

Services is important to our collective business for a number of reasons, but most notably for:

  • Driving long-term customer relationships
  • Increasing account control
  • Accelerating technology adoption
  • Ensuring customer satisfaction

In short, including services (yours or Dell EMC’s) delivers more value to customers, and often drives the purchase of more Dell EMC products.

Understanding the Dell EMC Services Portfolio

Along with our expanded product portfolio, we also have a services portfolio that drives the rapid adoption and optimization of digital technologies.

It includes:

  • Consulting – Experts with proven strategies, planning, tools, and execution to modernize your customers’ data centers, ensure their business resiliency, and power their strategy with big data and the Internet of Things
  • Deployment – Onsite and remote teams design, plan, install, configure, image and migrate data for new systems to better serve your customers
  • Support – Award-winning proactive, predictive and personalized monitoring and maintenance help prevent downtime and maximize productivity
  • Training – Optimize your internal teams through continuous learning and certifications that empower users with knowledge to successfully manage technology

Together, We Deliver Value to Customers

You have the power to help us expand customer reach and build deeper relationships.

Many of you have deep benches of skilled professionals, often with skills that span different vendors. As well, you also maintain close relationships with customers that we can’t engage every day. These factors help us expand reach and build deep relationships.

At Dell EMC, we have more than 30,000 services professionals across the globe with deep expertise, knowledge and best practices who are ready to work with you and your customers to ensure our technologies drive positive business outcomes.

In the Dell EMC Partner Program, You Choose How to Maximize Services Profitability

These complementary capabilities are the reason why we give you the choice on how to profit from services. You can resell anything in our Dell EMC Services portfolio and it counts towards your services rebate goals. Or, you can obtain Service Competencies in those areas where you have expertise and deliver services yourself. It’s up to you.

It’s exciting to see how you take advantage of this flexibility to grow your services business and likewise improve your status in the Dell EMC Partner Program.

For example, one partner in North America realized that by attaching Dell EMC Support with every product deal, (either ProSupport or Enhanced/Premium Support – depending on the product they are selling) they would reach their services revenue targets and receive the services rebate.

At the same time, a partner in EMEA with a strong enterprise storage business was struggling to take advantage of the rising demand for data protection. The partner maintained Services Competencies for Unity and XtremIO Deployment, and delivered those services themselves. However, by reselling Dell EMC Services for Data Domain, they were able to meet customer needs and stay on top of the changes in their market. And yes, those Data Domain Deployment services, along with Enhanced Support for Unity and XtremIO, count towards their rebates.

The examples are endless.

Yet, what is clear is that this flexibility allows us all to grow our services business and be more profitable working together.

As we continue forward together, we are taking steps to make it easier for you to understand our services offerings and where and when to best use them. We continue to work on integrating our services portfolio and look forward to providing an update during the upcoming, Global Partner Summit at Dell EMC World 2017.

Win Big with Services … Together!

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